1. Overview
At Wulian Dec, we aim to deliver your smart-home products safely and quickly. This Shipping Policy explains our delivery options, processing times, and related terms for all orders placed through wuliandec.com.
2. Order Processing
- All confirmed orders are processed within 1–2 business days (excluding weekends and public holidays).
- You will receive an order confirmation email once your order is placed, and a shipping notification with tracking details once it has been dispatched.
- Orders placed after 4:00 PM will be processed on the next business day.
3. Shipping Methods & Timeframes
We offer standard and express shipping options depending on your location.
- Local delivery: 1–3 business days
- GCC / regional delivery: 3–7 business days
- International delivery: 7–14 business days
Delivery times may vary based on your location, courier availability, and customs clearance (for international orders).
4. Shipping Fees
- Shipping fees are calculated at checkout based on location, package weight, and delivery method.
- Free shipping may be offered during promotions or for orders above a specific amount (as stated on the website).
5. Order Tracking
Once your order has shipped, you will receive a tracking link by email or SMS. You can use this link to monitor your shipment in real time.
6. Delivery Issues
If your order is delayed, lost, or arrives damaged:
- Contact us immediately at support@wuliandec.com.
- For damaged packages, please include photos of the item and packaging within 48 hours of delivery. We will coordinate with the courier to resolve the issue promptly.
7. Incorrect Address or Missed Delivery
Customers are responsible for providing accurate shipping details.
If a package is returned due to an incorrect or incomplete address, additional shipping fees may apply for re-delivery.
8. Contact Us
If you have any questions about your delivery or need help tracking your order, please contact:
Email: support@wuliandec.com
Phone: [Insert phone number]
Address: [Insert company address]